Privacy Policy

Last updated on 08th October 2022

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at acesslabz.com, or our ‘Access: Any Test, Any Lab’ mobile application (collectively, “Access Platform”) made available by Access Home Lab Solutions LLP (“Access”, “Company”, “we”, “us” and “our”), a Limited Liability Partnership company established under the laws of India having its registered office at Door No. 29/68/1, Patturaickal, Thrissur, Kerala-680008

The terms “you” and “your” refer to the user of the Access Platform. The term “Services” refers to any services offered by Access whether on the Access Platform or otherwise. Please read this Policy before using the Access Platform or submitting any personal information to Access. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

YOUR CONSENT

By using the Access Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Access Platform.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. Any significant changes will be intimated to you via prominent notice or via email and appropriate consent shall be obtained from you wherever required by the law.

INFORMATION WE COLLECT FROM YOU

The personal information such as name, age, gender, email address, postal address, location, contact number , prescriptions(necessary for specific tests), ID proofs(necessary for specific tests), shall be collected from you. This information will be collected from you with your consent only and the reason for collecting contact information will be made clear to you before getting your consent. We will be having access to your test reports once you have booked/ done a test through us prior to delivering test results to you and to make available to you a history of your medical reports in your Access login.

We use your information to,

 • Personalize, Operate, maintain and improve Access platform
 • Maintain a history of your medical reports for easy access
 • New product/service development.
 • Develop new customer specific offers and features
 • To communicate with you about existing bookings, new offers, new updates in the platform and for marketing and promotions
 • Send you emails
 • Prevent fraudulent activities
 • To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;

COOKIES

Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
    Authenticating users;
    Remembering user preferences and settings;
    Determining the popularity of content;
    Delivering and measuring the effectiveness of advertising campaigns;
    Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit theAccess Platform and use our Services, as well as when you visit other online sites and services.

Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for following purposes:
•   With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business     partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails     and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect     payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
•   With Partner Labs/Hospitals: While you place a request to order a diagnostic test through the Access, your information is provided to us and to the same shall be     shared with the labs/hospitals with whom you may choose to order. In order to facilitate your online order, we provide your information to that lab/hospital in a     similar manner as if you had made a direct order with the restaurant.
•   With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
•   With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to     provide them the Services.
•   For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
    Obligated under the applicable laws or in good faith to respond to court orders and processes; or Detecting and preventing against actual or potential occurrence of     identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property     rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the     rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes     exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
•   For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes     The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under     common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956     and Companies Act, 2013 to the extent applicable) of such person.
•   We may share your information other than as described in this Policy if we notify you and you consent to the sharing.